Return Policy

Our Satisfaction Guarantee

At Merchantreal, we take pride in our artisan jams and want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Damaged or Defective Products

If your jam arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged product and packaging
• Description of the issue

We will arrange for a replacement or full refund at no additional cost to you.

Quality Concerns

If you have concerns about product quality, please reach out to us within 14 days of receiving your order. We will work with you to resolve any issues and ensure your satisfaction.

Unopened Products

Unopened jars may be returned within 30 days of purchase for a refund or exchange. Products must be in original condition with intact seals. Customer is responsible for return shipping costs.

Perishable Items

Due to the nature of our food products, we cannot accept returns on opened jars unless there is a quality issue. Please inspect your order upon arrival and contact us promptly if anything seems amiss.

How to Request a Return

To initiate a return or exchange:

• Contact us via email or phone with your order details
• Describe the reason for your return request
• Wait for our team to provide return instructions
• Ship items back following our guidelines

Refund Processing

Once we receive your return, we will inspect the items and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Exchanges

If you would like to exchange your product for a different flavor, please contact us. Subject to availability, we will arrange for an exchange shipment.

Contact Us

For return inquiries, please contact:

Merchantreal
6721 Ayleshire Dr, Solon, OH 44139, United States
Phone: +1 440 840 8094
Email: reachus@merchantreal.world